Terms and conditions of use

ONLINE STORE TERMS & CONDITIONS (NXRD-shop)

§ 1 Seller and scope of these Terms

The online store NXRD-shop available at nxrd-shop.com (the “Store”) is operated by: Electronic Solutions Tomasz Szczepaniak (sole proprietorship), VAT ID (NIP): 6312730131, REGON: 541239067, address: Żwirki i Wigury 87, 44-122 Gliwice, Poland, e-mail: office@nxrd-shop.com (the “Seller”).
These Terms & Conditions (the “Terms”) set out the rules for placing orders, concluding and performing distance sales contracts, payments, delivery, withdrawal from the contract, and complaints.
The Store sells in Poland and delivers to selected EU countries – the list of available delivery countries is shown in the checkout (cart) each time an order is placed.
These Terms apply to Consumers, Businesses, and Sole Traders with consumer rights.

§ 2 Definitions

Customer – any entity placing an order in the Store.
Consumer – a natural person purchasing for purposes not directly related to their trade, business, craft or profession.
Business – an entity purchasing for purposes directly related to its trade or profession.
Sole Trader with consumer rights – a natural person running a sole proprietorship who purchases in connection with their business but where the purchase is not of a professional nature for that person (as provided by applicable law).
Product – a movable item offered in the Store.
Order – the Customer’s declaration of intent to conclude a sales contract.
Contract – a distance sales contract concluded between the Customer and the Seller.

§ 3 Conclusion of the Contract and placing orders

Orders are placed using the Store’s cart/checkout functionality.
Before placing an order, the Customer receives an order summary including, in particular: Products, price, currency, delivery cost (if applicable), and the total amount payable.
The Contract is concluded when the Seller sends an e-mail confirming that the order has been accepted for processing.
The Seller issues VAT invoices. If the Customer requires an invoice with business details, they should provide invoice data during checkout.
B2B VAT exemption / reverse charge (EU): If you are a Business Customer established in the EU and wish to purchase under VAT exemption / reverse charge (e.g., intra-Community supply), please place your order by e-mail or contact us immediately after placing the order and before it is processed. Please provide your company details and a valid EU VAT number. After verification (e.g., in VIES) we will confirm eligibility and send an adjusted order summary / invoice. The order will be processed only after the Customer accepts the adjusted price.

§ 4 Prices and currency

Prices in the Store are displayed in PLN and EUR (currency switcher).
Prices are gross prices (including VAT), unless clearly stated otherwise for a given transaction.
Delivery costs (if applicable) and the total amount payable are shown in the checkout before the order is placed.
Prices are displayed including VAT by default. For eligible EU B2B Customers requesting VAT exemption / reverse charge, VAT may be adjusted after verification and the Customer’s acceptance of the adjusted price (see § 3).

§ 5 Payments

Available payment methods:
1. bank transfer,
2. payment on personal pickup.
Bank transfer details are provided in the order summary and in the e-mail confirming acceptance of the order for processing.
The payment deadline for bank transfers is 5 business days from the date the Contract is concluded. If payment is not received within this time, the Seller may cancel the order.

§ 6 Delivery and personal pickup

Delivery is available in Poland and to selected EU countries – according to the delivery options shown in the checkout.
Available delivery options and delivery costs are shown in the checkout before the order is placed.
Personal pickup is available at: Żwirki i Wigury 87, 44-122 Gliwice, Poland, after the Seller confirms by e-mail that the order is ready for pickup.

§ 7 Right of withdrawal (returns)

A Consumer and a Sole Trader with consumer rights may withdraw from the Contract within 14 days without giving any reason.
The withdrawal period starts on the day the Customer (or a person designated by the Customer other than the carrier) receives the Product.
Withdrawal can be submitted:
1. via the return function in the order history panel (selecting the Products to be returned), or
2. by e-mail to office@nxrd-shop.com, or
3. in writing to the Seller’s address.
The Seller will confirm receipt of the withdrawal statement when it is submitted electronically.
The Customer must send the Product back to the Seller at: Żwirki i Wigury 87, 44-122 Gliwice, Poland no later than 14 days from submitting the withdrawal statement.
The Seller will refund payments no later than 14 days after receiving the withdrawal statement; however, the Seller may withhold the refund until the Product is received back or until proof of dispatch is provided.
The refund also covers the delivery cost, but not higher than the cost of the cheapest standard delivery method offered in the Store.
The direct cost of returning the Product is borne by the Customer.
The Customer is liable for any diminished value of the Product resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the Product.
As a rule, the Store offers new Products. If used/open-box/refurbished Products appear in the Store, they will be clearly marked in the Product description.

§ 8 Complaints

A) Consumer and Sole Trader with consumer rights

The Seller is responsible for lack of conformity of the Product with the Contract in accordance with applicable law.
A complaint may be submitted:
1. by e-mail to office@nxrd-shop.com, or
2. in writing to the Seller’s address.
It is recommended to include: order number, description of the issue, date it was noticed, and the requested remedy.
The Seller will respond to a Consumer’s complaint within 14 days of receipt.
If the complaint is justified, the Seller will bear the costs of bringing the Product into conformity with the Contract, as required by law.

B) Business (B2B)

For Business Customers (who are not Sole Traders with consumer rights), the Seller’s liability under statutory warranty is excluded to the extent permitted by law, unless the Seller explicitly states otherwise for a specific order.

C) Warranty

If a Product is covered by a manufacturer/distributor warranty, information about the warranty and its terms is provided in the Product description or documents supplied with the Product.
The warranty does not exclude the Customer’s statutory rights related to complaints.

§ 9 Electronic services (Account, newsletter/alert)

The Store may provide electronic services, including a Customer Account and an e-mail newsletter/alert.
The newsletter/alert is used to provide information about new or critical updates (within the scope of the Customer’s consent).
The Customer may unsubscribe at any time via the unsubscribe link in the message or by sending a request to office@nxrd-shop.com.
Complaints regarding electronic services may be submitted to office@nxrd-shop.com. The Seller will respond within a reasonable time.

§ 10 Personal data

The Seller is the controller of the Customer’s personal data.
Personal data is processed to fulfil orders/contracts, handle returns and complaints, issue sales documents, and—if the Customer consents—send the newsletter/alert.
Detailed rules of personal data processing are set out in the Store’s Privacy Policy.

§ 11 Changes to the Terms and final provisions

Contracts are concluded in the Polish language. This English version is provided for convenience.
The Seller may change these Terms for important reasons (e.g., changes in law or Store functionality). Changes do not apply to orders placed before the changes take effect.
A Consumer may use out-of-court consumer dispute resolution methods available under applicable law.